Commercial and Customer Management  

Every company is built on people, and on the processes that define how those people connect with their customers.

We help businesses create solid, consistent structures for communication, service, and customer loyalty, aligning strategy, culture, and experience.

Working closely with teams and managers, we design effective processes, develop operational manuals, establish hospitality standards, and craft experiences that inspire trust and drive results.

From the first interaction to complaint management, every detail is designed to strengthen quality and enhance the perceived value of your brand.

Services

• Design of service standards and communication scripts (in-person, phone, digital)

• Analysis and structuring of customer relationship processes

• Development of hospitality and customer experience standards

• Design of internal procedures for complaint handling and management

• Practical coaching for front-office and reception staff

• Guidance and mentoring for the setup and management of local accommodation units, boutique hotels, and tourism activity companies

Team Training and Mentoring  

Real business growth begins with the development of people.

We design training and mentoring programs that strengthen key skills in communication, empathy, leadership, and client relations, building teams that are more aware, motivated, and aligned with the organization's purpose.

Each session is tailored to the participants' real context, combining reflection and practice, technique and purpose.

The result: confident teams that embrace change, grow with intention, and translate knowledge into sustainable results.

Services

• Training sessions in customer service and relationship management

• Behavioral skills training

• Training in consultative selling, negotiation, and customer retention

• Leadership and team motivation programs

• Training for change management and process implementation